Rm25 Privacy Policy — User Data Protection
Rm25 takes the protection of our Malaysian users' personal data seriously. This policy clearly explains how we collect, use, store, and safeguard your information every time you use our platform.
Effective Date: 1 January 2026. Continued use of the rm25 platform constitutes your acceptance of this Privacy Policy.
1 What Information We Collect
When you register and use the rm25 platform, we collect various types of information to ensure our services run safely, smoothly, and in line with the needs of Malaysian users. The categories of information we collect are as follows:
Account & Identity Information
- Full name, date of birth, national ID or passport number.
- Registered email address and mobile phone number.
- Identity verification documents submitted during the KYC process.
Financial & Payment Information
- Bank account details or local e-wallet information used for deposits and withdrawals in MYR.
- Transaction records including amounts, dates, and payment methods used.
Device & Usage Information
- Device type, operating system, browser version, and IP address.
- Activity log data including pages visited, session duration, and navigation clicks.
- General location data based on IP address for regional verification purposes.
2 How We Use Your Information
Rm25 uses the information we collect responsibly and only for purposes directly related to the platform's operations and users' interests. The main purposes are:
- Identity and account verification: Ensuring every account belongs to a verified individual who meets the minimum age requirement of 18 years.
- Transaction processing: Processing deposits, withdrawals, and all financial transactions in MYR accurately and securely.
- Platform security: Detecting and preventing fraud, unauthorised access, multiple account usage, and activities that violate our terms of use.
- Service improvement: Analysing aggregated usage patterns to improve platform design, speed, and user experience.
- Service communications: Sending users important notifications regarding their account, transactions, or policy changes.
- Legal compliance: Fulfilling obligations under Malaysian law, including the Personal Data Protection Act 2010.
Rm25 does not use user data for third-party advertising without your explicit consent.
3 Cookies & Tracking Technologies
The rm25 platform uses cookies and similar tracking technologies to enhance the user experience and maintain login session security. The types of cookies used are as follows:
Essential Cookies
These cookies are required for core platform functions such as login session authentication, account security, and transaction integrity. They cannot be disabled without affecting platform functionality.
Performance & Analytics Cookies
These cookies collect information about how users interact with the platform on an anonymous basis — such as the most frequently visited pages and time spent in each section. This data is used solely for internal improvements.
Managing Your Cookies
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect your ability to log in or use certain features of the rm25 platform without issues.
4 Data Storage, Security & Sharing
Data Storage & Retention
Your personal information is stored on servers protected with SSL encryption and strict access controls. rm25 retains data for as long as your account remains active, or for as long as required by applicable law. Once an account is closed, data will be deactivated and deleted in accordance with our internal data retention policy.
Security Measures
- SSL/TLS encryption for all data in transit between your device and rm25 servers.
- Databases protected with multi-layered access controls and continuous monitoring.
- Regular security audits by our internal technical team to identify and address potential vulnerabilities.
Sharing with Third Parties
Rm25 does not sell, rent, or share users' personal data with third parties for commercial purposes. Data sharing only occurs in the following limited circumstances:
- Approved payment providers for processing your MYR transactions — only the information required to complete the transaction is shared.
- Malaysian regulatory authorities or law enforcement agencies when required by court order or applicable legislation.
- In-house technical service providers bound by strict confidentiality agreements, with access limited to only the data required for their specific tasks.
5 Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010, you as an rm25 user have the following rights regarding your personal data:
You may request a copy of the personal data we hold about you at any time through our account support channels.
If any of your information is inaccurate or out of date, you can request a correction through your account or by contacting the rm25 support team.
You may request deletion of your data after your account is closed, subject to record retention obligations prescribed under Malaysian law.
To exercise any of these rights or for any queries related to your personal data, please log in to your rm25 account and contact our support team. You may also refer to the FAQ for further guidance. All requests will be processed within seven (7) business days.
6 Policy Changes & How to Contact Us
Privacy Policy Updates
Rm25 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in law, technology, or our operational practices. Any material changes will be published on this page with a new effective date. We encourage you to review this page periodically. Continued use of the platform after the effective date of any changes constitutes your acceptance of the latest version of this policy.
Contacting the rm25 Privacy Team
If you have any questions, concerns, or complaints about how rm25 handles your personal data, you can reach us via:
- Log in to your account and use the live chat or support form in the account section.
- Support email: [email protected] (displayed as text, not a link).
- Page referral FAQ for answers to the most frequently asked privacy questions.
Last reviewed: 1 January 2026.
Your Data, Your Control
Rm25 is committed to keeping your experience safe and transparent. If you have any questions about your privacy or account, our team is here to help. Join the rm25 Malaysia community today.